Frequently Asked Questions
❓ Frequently Asked Questions
📦 Questions about delivery
What is the delivery time?
We do our best to ship your order as soon as possible. The average delivery time is 2 to 5 business days . If it unexpectedly takes longer, we will of course contact you as soon as possible.
What are the shipping costs?
The Netherlands
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€4.99 for a letterbox package
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€6.95 for packages under €50.
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Free shipping from €50,-
Belgium & Germany
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€11.49 for orders under €70.00
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Free shipping from €70,-
Delivery is via PostNL or DHL. In most cases your package will be delivered the next working day, but we cannot guarantee the exact delivery time.
Can I also pick up my order?
Unfortunately, it is not possible to collect your order at this time.
💳 Questions about payment
How can I pay?
At Liefs en Lintjes you can pay safely with the following payment methods:
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iDEAL
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Klarna – Pay later
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Bancontact
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SOFORT Banking
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Credit card
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KBC/CBC
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Belfius Direct Net
🔁 Exchanges & Returns
Can I return my order?
Yes, you have the right to return your order (partly) within 14 days after receipt. After registration you have another 14 days to return the product.
📌 Please note: Personalized products (such as with name or own text) cannot be returned or exchanged .
How do I return something?
Make sure your return meets our conditions (undamaged, unused, in original packaging). The costs for returning are for your own account. Always send with a Track & Trace code.
When will I get my money back?
Within 5 working days of receiving your return (and approval thereof), we will refund the purchase amount via your original payment method.
Can I exchange my order?
Yes, you can return the product and then place a new order for the desired item.
❌ Cancel order
I want to cancel my order, is that possible?
Yes, cancellation is possible. Please note that – as stated in our general terms and conditions – we charge 10% of the total amount in case of cancellation.
🛠️ Complaints or damage?
My product is damaged or defective, what now?
How annoying! Please contact us within 48 hours via info@liefsenlintjes.nl and add a photo of the problem if possible. We will gladly find a suitable solution for you.